Customer Reviews:
  RIPOFF July 12, 2005
4 out of 15 found this review helpful
THIS ITEM IS A RIPOFF IT IS VERY SMALL. YOU CAN BARELY SEE THE DIAMOND DO NOT BUY THIS IS THE WORST PURCHASE I HAVE EVER MADE
where is it? February 17, 2005
27 out of 40 found this review helpful
this comment has nothing to do with the item. it may be gorgeous, but i still haven't received it after two weeks. i paid for expedited shipping as well, which will end up costing you half of what the item costs. i contacted customer service about this and asked for a refund of the shipping, at least but they said they can't do anything about it. that's true, but it seems by reading other reviews, they have a history of items getting "lost in the mail" or slow shipping. so if you are very patient, then maybe buy it, otherwise i suggest getting something from a much more reliable seller.
 Item is great, seller is HORRIBLE. January 6, 2005
17 out of 17 found this review helpful
Got this for my wife for Christmas and the item itself is very nice. There was a glitch with the Amazon site and a duplicate order was placed for the item from Samuels Jewelers and an item directly from Amazon.
Amazon fixed the issue with their item right away.
After making five attempts (both via email and voice mail) to contact Samuels Jewelers I got zero response and have STILL gotten no response at all.
I had to refuse the order and only got a partial refund, I'm assuming it was partial because of shipping fees. I would contact the buyer about this but it seems pointless as they don't respond to their customers anyway.
 Great jewel, mediocre service from seller January 3, 2005
11 out of 11 found this review helpful
The product is beautiful, lovely and a perfect gift. I had to wait more than 1 month to get it because it got lost and time response from the seller was slow. I had to send several mails in order to get an "we are investigating". The solution I got was I expected: ship a new one and was delivered fast. You will get a nice product but if something goes wrong in the delivery, be prepared to wait a while.
Great Product, bad service... December 20, 2004
14 out of 14 found this review helpful
I received this necklace as a birthday gift from my boyfriend, and I absolutely love it. The heart itself is a delicate .5 inches long (which may be small for some people) but it's really elegant. The diamond sits perfectly on the heart and it has a beautiful shine to it. Also, the seller also packaged it beautifully, and the chain doesn't tangle or knot. It's big enough to be noticed but small enough so that I can wear it all the time--I couldn't ask for more. The necklace deserves 5 stars out of 5.
UNFORTUNATELY, my shipment was lost/stolen by UPS, so while it was supposed to arrive on my birthday, it never did.
I realize that the seller is not responsible for the package being lost/stolen, but the seller IS responsible for customer service, which was awful.
I called the 800 number given on their website and left message after message on the customer service line, and e-mailed customer support for four days straight, but I received no reply, and when I called UPS, they were equally unhelpful.
Finally, after days of trying (my boyfriend was about to call the credit card and deny the charges for lack of product), I called the CORPORATE office (which was an out of state number, not the 800 number they give you, which was a major inconvenience) and I finally reached a human being, who claimed they couldn't respond to my messages immediately (immediately is within 24 hours, 4 days is LATE) because of all the e-mails/calls they receive everyday from OTHER customers and my complaint had to wait (hearing that made me feel REALLY special).
However, when I reached a human being, they eventually cooperated and sent me a replacement overnight mail, which was very kind of them, but they should have given a refund for the shipping costs. So while I love my necklace, I was very unhappy with the service provided by Samuel's Jewelers. I have been ordering through amazon.com and other various online retailers since 1998, and I have never had such an awful experience.
If you want to buy this product, my advice to you is to get Expedited/Express mail option provided by the seller, as the chances of it getting lost are far lower than with the regular 3-7 day mailing option. If the shipping and customer service hadn't been a nightmare, i would've easily given this review five stars out of five!
|
